Every product that we offer for sale is backed by a 100% satisfaction guarantee. If you are not completely satisfied with your purchase from KFSurvival.com, we will accept returns within 30 calendar days of you receiving the product(s). Returned product(s) must be in new or like new condition, with a photocopy of your invoice. You will be sent a replacement product(s), or a refund will be processed upon acceptance of your return. Should you need to return product(s) for exchange or credit, please contact our customer service department for a return authorization number prior to returning any items.
Please repack return items in original packaging (include the packing slip or a copy of the sales receipt).
COD or freight-collect returns will not be accepted. Credit will be issued for product only; shipping and handling will not be refunded.
We will not accept returns or exchanges of items with an expiration date. We have the right to refuse a return that is not fit for resale.
A non-refundable restocking fee of 20% will be charged for any returns after 30 calendar days of receipt.
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a few days, depending on your card issuer’s policies.
KitFusionSurvival.com is not responsible for packages that are stolen or damaged. All packages will have a tracking number and we cannot be responsible for missing packages that are shown to have been delivered. For packages that have been damaged, customers should immediately file a claim with the shipping company. Save the packaging material for the shipping companies’ pick-up and inspection.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Returns must be shipped thru a prepaid carrier with tracking.
If you have any questions on a return or refund, please contact us.